Reference

9yards legal terms for India account access

Open your account and you will see how access, records and change requests are handled here.

India lawLocal accessAccount checksRecord handling

How local law shapes access

9yards Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These legal terms apply to your use of 9yards from India and tell you how we collect, use and store account details, device signals and wallet records. They also explain the checks we may ask for before we change a profile, answer a records request, or

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close out a dispute. If a rule here conflicts with the law that applies to you, the law takes priority, and any access remains available only where local law permits. When your wallet shows UPI, Paytm, PhonePe or Google Pay, the same policy still applies to
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the records linked to that action. We may update this page when our legal duties or internal procedures change, and the version on the site is the one that applies to your account from that point onward. If you are in Mumbai, the same position holds:
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the law comes first, and we use the account checks shown here before acting on a request.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST ROUTES

Where to send legal requests

If you want a copy of your records, a correction, or a question answered about this page, send it through the contact path that matches your account.

Email request Write to our legal inbox with the exact change you want, the account email and any date or screen copy that helps us match the record. We use that message to check the request against the stored account trail before we act.

Account form Use the form inside your account when you need a correction or a copy of stored records. It keeps the request tied to the same profile, which lets us verify identity and handle the case with less back and forth.

Written letter If you prefer a mailed request, send a signed letter with your registered contact details and the change you want. We compare it with the account record and then respond through the channel you used.

DATA AND ACCESS

How we handle records and access

We keep account records only for the period needed for law, dispute handling, fraud checks and support logs.

Data handling

We store the details tied to your account, login activity and wallet actions so we can answer requests, settle disputes and meet legal duties. We keep that data limited to the purpose it serves and review it under our retention process.

Cookie use

Cookies remember your session, the pages you have opened and the settings you choose, so your account flow stays consistent. You can clear them in your browser, but some legal pages and account steps may ask you to sign in again.

Security checks

When you ask for a change to profile, wallet or contact details, we compare the request with stored account signals and may ask for an extra confirmation step before we action it. That helps prevent changes made by the wrong person.

Retention window

We retain records only while they are needed for law, fraud checks, dispute handling or support logs. When that period ends, records are archived or removed under our internal retention schedule, unless a legal hold applies.

Change requests

You can ask for a correction, access copy or deletion request through support. We will tell you what we can action, what we need to keep and any legal limit that applies to your account.

Who to contact

Use the contact path in this page if you need a legal question answered. Mention your registered email, the date of the request and the account issue so we can track it without delay.

Common questions on legal use

These questions cover access, records, corrections and the way local law shapes your account use. If your situation is unusual, send the details through support so we can check the record tied to your profile and reply under the rule that applies to you. We keep the answer tied to your account, not a generic template. That is how we avoid sending the wrong process.

They apply when you use your 9yards account from a place where local law permits that access. If the law changes, the position for your account follows the law that applies at that time, not an older version.

Yes. Send a request through support with your registered email and the type of record you want. We may need to verify the account first, then we share what we can under the law that applies.

Tell us which field is wrong and include the latest detail that should replace it, such as an updated mobile number or address. We compare the request with our stored record before making the change.

Cookies keep your session active, remember the page choices you made and help us spot unusual login behaviour. They do not change the legal terms, but they do help us keep the account route consistent.

We keep records only for the period needed for law, dispute handling, fraud checks and support logs. After that, they are archived or removed under our retention process, unless a legal hold applies.

Use the support route on this page and write the issue in plain words. Include your registered email, the date and any related screen copy so we can trace it faster.

9yards legal terms for India account access

Where to send legal requests

How we handle records and access

Data handling

Cookie use

Security checks

Retention window

Change requests

Who to contact

Common questions on legal use

01 When do these legal terms apply?

02 Can I ask for my stored records?

03 How do corrections work?

04 What do cookies do here?

05 How long do you keep records?

06 Who should I contact for a legal issue?

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