Reference

Privacy Policy for Indian Accounts

When you open your account from Mumbai, we keep our privacy policy plain: what we collect, why we use it, how long we keep it, and how you…

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9yards Privacy Policy for Indian Accounts
CONTACT PATHS

Ways To Reach Us

For privacy requests, we keep the contact paths simple so you can choose the one that suits your record.

Privacy Email Write to our privacy mailbox with the account email, your request, and any detail that helps us find the record. We use that route for access, correction, deletion, and policy questions, and we reply with the next step.
In-Account Form If you can still sign in, send the request from the in-account form. It helps us match the right profile faster and reduces the chance of exposing another person's data during the check. You can add a short note about the change you want.
Signed Letter You can also send a signed letter for requests that need a paper trail or extra identity checks. Include your contact detail, account reference, and the exact change you want, so we can verify and process it cleanly.
DATA AND RETENTION

How We Handle Your Data

This part sets out how we handle privacy work in practice. We limit staff access, use cookies only for account and site functions, and keep records for the period needed by law…

Data Collection

We collect only the details needed to open your account, process requests, answer support messages, and meet legal duties. That may include contact fields, device logs, transaction records, and the preferences you set while using the site.

Cookie Use

Cookies help us keep you signed in, remember language settings, and check whether pages load correctly. You can change browser settings at any time, although some account functions may need cookies to work as intended.

Account Security

Only staff who need the data for support, risk checks, or compliance can reach it. We use passwords, session controls, and limited permissions to lower the chance of accidental exposure or unauthorised changes.

Retention

We keep personal data only for the period needed for account handling, disputes, fraud checks, or legal retention. After that period ends, we delete or anonymise the record according to our process, so older files do not stay longer than needed.

Request Changes

You can ask for correction, deletion where allowed, or a copy of the record linked to your account. We may verify identity first, then act on the request under the applicable law and our retention rules.

Privacy Contact

If you need help with a privacy request, contact us through the privacy email or the in-account form. Tell us the account email and the exact change you want so we can start the check.

Privacy Questions You May Ask

These questions cover the points you are most likely to ask about our privacy policy: what we store, why we keep it, how cookies work, and how to reach us for a data request. If your situation is restricted by local law, we will explain what we can do and what extra step may be needed. The same rules apply on phone and desktop, so you can read and act on them from either device.

It covers the personal details we collect when you create or use an account, contact support, or complete checks required by law. It also explains cookies, retention, access, correction, deletion requests where allowed, and the way we handle records tied to your account.

We may keep contact fields, account identifiers, device logs, transaction records, and messages you send us. We only use what is needed to run the account, answer requests, and meet legal duties, not more than the task calls for.

Cookies help us keep you signed in, remember language settings, and check whether pages load correctly. You can change browser settings at any time, although some account functions may need them to work as intended.

Yes. You can ask for correction, deletion where allowed, or a copy of the record linked to your account. We may verify identity first, then act on the request under the applicable law and our retention rules.

Use the privacy email, the in-account form, or a signed letter. Include the account email and enough detail for us to locate the record and process your request accurately without asking for extra data.

We keep records only for as long as needed for account handling, dispute resolution, fraud checks, or legal retention. When that purpose ends, we delete or anonymise the record according to process.

Yes. Access and use depend on local law, and we only apply this policy where local law permits. If a request is limited, we will explain the reason and the next available step.

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