Reference

Terms & Conditions That Protect You

Q: Can I close my account if I disagree with a Terms update?

Yes. If you do not accept revised Terms, email support@9yards.asia before the effective date to request account closure. Any remaining balance will be processed back through your original payment method, subject to standard verification checks.

Q: How do I request a copy of my personal data held by 9yards?

Email support@9yards.asia with the subject 'Data Access Request' and your account ID. We will send a complete summary of the data we hold within 30 days, in line with the data-retention commitments in our Terms & Conditions.

These Terms & Conditions govern everything between you and 9yards — from the moment you open an account through every deposit, game round, and withdrawal you make.

Account EligibilityDeposit & Withdrawal RulesGame & Bet ConductPrivacy & Data UseSuspension & Closure

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What These Terms Cover and Why

9yards Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

9yards operates under jurisdiction-specific conditions; access is available only where local law permits. These Terms form a binding agreement the moment your account is created. They cover how your UPI, Paytm, or PhonePe deposits are received, how winnings are calculated and credited, and how disputes are

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raised. We update these Terms when regulations or our services change — the date at the top of this page shows the version in force. Continuing to use your account after an update means you accept the revised Terms. If any clause conflicts with applicable Indian
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law, that clause will be read down to the minimum extent necessary; all other clauses remain fully in force.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

How to Contact Us About These Terms

If any clause in these Terms & Conditions is unclear, or if you need to raise a formal query about your account rights, our support team is available around the clock.

Live Chat Open the chat widget from any page on 9yards.asia. A Terms & Conditions query will be flagged directly to our compliance team, and you will receive a reference number to track progress.

Email Support Write to us at [email protected] with the subject line 'Terms Query'. Include your account ID so our team can locate your records and respond within two business days with a formal reply.

Help Centre The Help Centre on 9yards.asia hosts the current Terms & Conditions document, a changelog of past versions, and a structured form to submit account-rights requests without needing to contact live chat.

HOW WE HANDLE THIS

Our Commitments Under These Terms

9yards builds its compliance posture around clear, checkable commitments. The six points below describe exactly how we operate under these Terms & Conditions — from the data we hold to how you…

Data We Collect

We collect only what is necessary to operate your account: your name, contact details, payment method identifiers (UPI handle, Paytm number, PhonePe number), and transaction history. No additional data is gathered without your explicit consent.

How We Use Cookies

Cookies on 9yards.asia keep your session active, remember your language preference, and help us detect unusual login behaviour. You can manage cookie preferences from the footer of any page; withdrawing consent does not affect your account balance or transaction history.

Account Security

Each account is protected by two-factor authentication and session-timeout controls. If our systems detect a login from an unrecognised device, access is paused and a verification request is sent to your registered email or phone number before it resumes.

Data Retention

We keep account and transaction records for the period required by applicable Indian regulations. Once that period expires, data is securely deleted unless you have an open dispute — in which case records are held until the dispute is resolved and then deleted.

Requesting Changes

You may request a correction to your personal data, or ask us to delete it, by emailing [email protected] with 'Data Request' in the subject line. We will confirm receipt within 24 hours and complete the action within 30 days.

Who to Contact for Disputes

Formal disputes under these Terms must be submitted in writing via email to [email protected]. Our compliance team will issue a written decision within seven business days; if unsatisfied, you may escalate through the channel described in clause 14 of the full Terms document.

Answers to Common Terms & Conditions Questions

The questions below address the account-rights and policy points we hear most often. If your question is not covered here, the full Terms & Conditions document on 9yards.asia has every clause in detail, and our support team can clarify any specific point by email or live chat.

Yes. Completing account registration on 9yards.asia constitutes acceptance of the current Terms & Conditions. You cannot access the lobby or make deposits via UPI, Paytm, or PhonePe unless you have accepted them.

We notify you by email and display a notice on login. The updated version takes effect on the date shown at the top of the document. Continuing to use your account after that date counts as acceptance of the revised Terms.

Yes. If you do not accept revised Terms, email [email protected] before the effective date to request account closure. Any remaining balance will be processed back through your original payment method, subject to standard verification checks.

Every deposit made via UPI, Paytm, or PhonePe is governed by the wallet and payment clauses in these Terms. Funds credited to your 9yards wallet are subject to the wagering-conduct rules in section 7 and the withdrawal conditions in section 9.

You will receive a written explanation by email within 24 hours of any suspension. You may formally contest the decision by replying to that email within 14 days. Your account funds remain ring-fenced during the review period and are not at risk.

Email [email protected] with the subject 'Data Access Request' and your account ID. We will send a complete summary of the data we hold within 30 days, in line with the data-retention commitments in our Terms & Conditions.

Access and eligibility depend on local law and are available where local law permits. The governing law clause in our Terms specifies the applicable jurisdiction; where Indian law applies, those provisions take precedence over any conflicting clause in these Terms.

Terms & Conditions That Protect You

How to Contact Us About These Terms

Our Commitments Under These Terms

Data We Collect

How We Use Cookies

Account Security

Data Retention

Requesting Changes

Who to Contact for Disputes

Answers to Common Terms & Conditions Questions

01 Do I have to accept the Terms & Conditions to open an account?

02 What happens when the Terms & Conditions are updated?

03 Can I close my account if I disagree with a Terms update?

04 How do these Terms apply to my UPI or Paytm deposits?

05 What are my rights if my account is suspended?

06 How do I request a copy of my personal data held by 9yards?

07 Does Indian law govern these Terms & Conditions?

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